Last updated: June 08, 2025
Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@gnexsolutionsusa.com to obtain a Return Merchandise Authorization (RMA) number.
After receiving your RMA number, place the item securely in its original packaging and include your proof of purchase. Then mail your return to the following address:
Genx Solutions USA
Attn: Returns – RMA #
757 Reading Road B7
Mason, OH 45040
United States
Note: You will be responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return.
REFUNDS / EXCHANGES
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from receipt of your item to complete the process. You will be notified via email once your exchange has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Solar Panels
For defective or damaged products, please contact us at the details below to arrange a refund or exchange.
Please Note: Only defective products are eligible for a money-back refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
📞 1 (888) 331-3499
📧 info@genxsolutionsusa.com
Let me know if you’d like a downloadable PDF or HTML version of this policy.